Support is available to all for IT issues through email, phone, and web knowledgebase – both on-site and remotely. In addition, the Stamford community can request for training on a variety of computing topics.

 

Help Services

The Stamford IT Help Desk is the University’s central support service for IT, especially in the areas of systems trouble, network connectivity, and the use of supported desktop applications. The Help Desk teams provide multi-tiered support to faculty, staff, and students: an attempt to resolve problems or answer questions rapidly or, if quick resolution is not appropriate or achievable, assignment to a consultant for in-depth assistance.

Request Tracking

Issues reported to the IT Help Desk are tracked as tickets in our Help Desk Software (BMC Footprints).

Remote Support & Troubleshooting

The IT Services team at Stamford International University provides the option of expedited remote troubleshooting to it’s end-users via the remote assistance software named TeamViewer. This service is solely available to the members of the University community.

Security Awareness Training

Stamford IT, in conjunction with the Laureate Information Security team, organizes quarterly mandatory Security Awareness Trainings on web, email, phishing scams etc. for all Stamford employees. Following the training, users are subjected to real-life simulations to test their awareness.

Training (On-demand)

Technology Training Services (Tech Training) provides the Stamford community with learning opportunities that span the entire computing spectrum. On-demand or specially arranged personal and small-group instruction. In addition, inbound employees undergo IT on-boarding sessions to get up to speed with the Stamford IT Systems.

Internships

Stamford IT offers internships for interested students (primarily from the IT disciplines).