In-house business telephone, mobile phones and Internet services are provided to the main campuses and satellite locations. The campuses are inter-connected via high-speed fiber-optic backbones.

 

Contact Center

Stamford’s Contact Center (Asterisk) uses an automated and interactive voice response (IVR) system to effectively manage large volumes of incoming phone calls. The system answers each call immediately and, if necessary, holds it in a queue until it can be directed to the next available call center agent or departmental queue.

Call Recording

Call recording systems provide call and operation control centers with the ability to monitor and record phone calls to ensure quality control, verify orders, reconstruct incidents, and ensure regulatory compliance.

Instant Messaging and Video Conferencing

Skype for Business (part of the Office 365 suite) is a comprehensive communication and collaboration tool that’s easy to use, reliable, and secure. Skype includes instant messaging, video conferencing / chat, among other things. In addition, enterprise grade video conferencing solutions are available in select meeting rooms.

Mobile Devices

Stamford contracts with TrueMove to provide cellular phone services for faculty and staff professional needs.

Telephone Services for Faculty and Staff

Stamford’s in-house business and residential telephone services are provided to the main campus and satellite locations. The standard offering for business phone service now features advanced Asterisk VoIP (voice over IP) equipment and software.

Voicemail for Faculty / Staff

Stamford’s Voice Messaging (integrated with Telephony infrastructure) provides Stanford faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages.