Information Technology – Support & Services

Stamford International University

Welcome

Office 365: Highlights & Cut-over (Staff)

GoogleApps_Office365_01_fullThis is a reminder that we’ll be switching over to Office 365 – the new Email & Online Office Suite during the coming week. The cutover date / time is at 6pm on Monday, February 23rd, 2015. That means, starting 6pm on that day, you won’t be able to send or receive mails via the old system (Google Apps) any longer. All email communication from that point onwards need to be done via Office 365.

The local IT team, in conjunction with the Laureate O365 team, will work on migrating your mailboxes between 23rd – 27th February. If you currently use the Gmail web interface for email communication, and all your mails are stored online, you may experience some delay before your old mails start appearing in your new account.

On the other hand, if you use an offline email client like Outlook, all your old mails can be archived and made to appear immediately.

Important information on the migration

  1. Size of your current mailbox: To ensure a smooth transition you’re requested to trim the size of your mailbox to a maximum of 2GB with individual email attachments not exceeding 25 MB. If you require help on determining your mailbox / attachment sizes, please refer to: http://it.stamford.edu/2014/12/migration-office-365-employees/. Bigger mailboxes means a longer time to migrate and hence you’ll experience significant delays in accessing your old mails.
  2. New Email Address Format: The new email address format will be ">. For existing users bearing emails in the "> format, will still be able to receive mails at these addresses for a period of 6 months following the migration. At the end of 6 months, the old format emails will be phased out. Kindly utilize this window to update all your contacts about your new email address. If you’re out of name cards and in the process of ordering a new batch, you’re requested to state your new email in the request form.
  3. Accessing Email via your Smartphone / Tablet: Following the cutover, the current configuration for accessing mails via your smartphone won’t work any longer. We’ll be sending out instructions on reconfiguring your phone to work with the O365 servers. If you require help on this, please get in touch with us.Note:  As part of the Laureate Global Compliance Process, upon completion of the roll-out of Office 365, we’ll start enforcing the Mobile Device Security Policy. This prohibits retrieval of Stamford emails on your personal mobile device.
  4. Retirement of Dropbox and other Cloud Storage / Sync services: In line with our Cloud Storage Policy, access to third-party cloud storage services like Dropbox, Box, Copy etc. will be blocked and all instances of such software will be removed from your workstations. A new file sync and sharing service named OneDrive will be provided as part of the Office 365 suite, with a total online storage space of 1 TB per user. If you have any documents stored in third-party cloud storage services you’ll need to move them over to OneDrive. Please let us know if you require assistance on this.
  5. Password Synchronization: Our current email system requires you to maintain a separate set of username & password for accessing your inbox. With Office 365, the passwords will synchronize with our central login database. In effect, the same password you use for logging into your laptop or the Wifi portal will also work for your email. If you change your laptop password, the email password will change as well.

 Questions & Support

If you have any questions / comments or require support, please get in touch with the IT Helpdesk at: ">.

Attention Students: Photo ID requirement for Password Reset

bring-id-cardIf you visit the IT Offices to get your password reset you’re required to produce a valid photo ID card to identify yourself

No matter how urgent your situation is, the IT department reserves the right to refuse account related services unless you’re able to identify yourself.

Furthermore, you may only request assistance for services relating to your own account. Any requests for manipulation of third-party accounts will not be entertained.

Documents that are considered as valid photo IDs are:

  1. Passport
  2. Driving license
  3. Thai Citizen ID (Thais) / National ID (foreigners)

You may also self-reset your password by visiting our Password Reset Self-Service Portal.

 


ทุกครั้งที่นักศึกษาติดต่อแผนกไอทีเรื่องการเปลี่ยนรหัสผ่านของนักศึกษาในทุกๆระบบ นักศึกษาจำเป็นต้องแสดงบัตรประจำตัวที่มีรูปถ่ายและชื่อนักศึกษา เพื่อเป็นการยืนยันตัวตนของนักศึกษา โดยไม่ว่าจะมีความเร่งด่วนเพียงใด แผนกไอทีขอสงวนสิทธิ์ในการปฎิเสธการเปลี่ยนรหัสผ่านหากนักศึกษาไม่สามารถให้ข้อมูลที่มีรูปภาพเพื่อยืนยันตัวตนของนักศึกษาได้ นอกจากนี้ ไอทีจะให้การช่วยเหลือในการเปลี่ยนรหัสผ่านนักศึกษาเฉพาะบัญชีผู้ใช้ของนักศึกษาที่มาติดต่อเท่านั้น นักศึกษาที่มาติดต่อไม่สามารถขอความช่วยเหลือในการเปลี่ยนรหัสผ่านแทนผู้อื่นได้

เอกสารที่สามารถใช้ในการยืนยันตัวตนของนักศึกษา ได้แก่:

  1. บัตรประจำตัวนักศึกษา
  2. หนังสือเดินทาง
  3. ใบขับขี่
  4. บัตรประชาชน (นักศึกษาไทย) หรือ บัตรประจำตัวที่ออกให้โดยประเทศที่พำนักของนักศึกษา (นักศึกษาต่างชาติ)

ทั้งนี้ นักศึกษาสามารถเปลี่ยนรหัสผ่านด้วยตัวเองได้ ที่ Password Reset Self-Service Portal.

Introducing the Self-Service Password Reset Portal

We’re pleased to introduce the STIU Self-Service Password Reset Portal hosted at https://passwords.stamford.edu.

stiu-ssp

The portal will help you:

  1. Reset your STIU network password, in case you’ve forgotten it.
  2. Change your password.
  3. Unlock your account in case you’ve managed to lock yourself out due to too many incorrect login attempts.
  4. Additionally, the portal will also send you automated email reminders on upcoming password expiry prior to the expiry date.

These activities earlier required you to either email a request to IT Support or make a trip to the Support desks during standard hours of operation (8.30-5.30). All of these can now be done by yourself via any device, 24/7, on or off-campus without requiring to get in touch with IT Support.

Please note that the very first time you start using this portal, you’re required to Enroll yourself by clicking on the Enroll button.

ssp-enroll

We’ve kept the portal design as simple and intuitive as possible, to make it easier for you to find your way around. If you face any difficulties in using the site, please get in touch with us at .

Getting Help

Helpdesk Phone: +66-2-7694000 Ext. 2345

Helpdesk Email: support@stamford.edu

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