IT Problem Management Policy

The purpose of this policy is to establish a Problem Management process for the IT Department a Stamford International University. The intent is to ensure that problems are identified and investigated, resulting in root causes, workarounds, and known errors for which resolution will reduce the level of incidents in the environment.

This policy applies to all employees of IT Department of Stamford in all locations including the temporary employees, part-time and contractors.

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IT-P-007-Problem-Management-Policy
IT-P-007-Problem-Management-Policy
IT-P-007-Problem-Management-Policy.pdf
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