Information Technology – Support & Services

Stamford International University

Welcome

Scheduled downtime notification for Blackboard

Please note that there will be a planned downtime for the Blackboard platform for 12 hours to carry out necessary system maintenance at our data-center.

The downtime will occur on 29th October, 2014 starting 10.30pm and last till 10.30am the following day (30th October, 2014).

All Graduate School faculty, staff & students who use Blackboard for classroom studies will be affected by this downtime.

We apologize for any inconveniences this may cause.

Planned Network / Power Outage at Hua-Hin Campus

leaf-bulbUrgent maintenance work will be performed on the electric transformer at the Hua-Hin campus on Wednesday, 18th June, 2014 between 11.30am to 01.30pm. There won’t be any electricity on campus during this maintenance window.  Hence, a Network Outage has been scheduled during the same period. Both internet and LAN / Wi-Fi connectivity will be unavailable during this period.

We’ll keep you posted on further updates.

Partial Network Outage at Bangkok Campus

stockvault-server-network-cables x1024Yesterday we suffered a breakdown in certain critical networking equipment resulting in total loss of internet connectivity in Building 1, Bangkok Campus. This newsletter is to keep you updated on the outage and to assure you that we’re working round the clock on the best remedial solution to get us back online.

The buildings in Bangkok campus are connected via key networking devices known as Switches. All desktops / laptops are connected to these switches – either directly using cables or through Wireless Access Points (Wi-Fi APs). The Wi-Fi AP themselves also connect to these switches via another key component called Wireless Controller.

On May 20th, we suffered a massive failure of both the primary Network Switch and the Wireless Controller in Building 1.

HP-CISCO Failed Diagram

Work is still in progress round-the-clock to repair and regain connectivity. By today (21st) late afternoon, we have  restored full connectivity on the Ground (Library & Student Life Office) and we’re hoping to regain building-wide connectivity by the afternoon of 22nd May.

Planned Power Outage at Bangkok Campus

stockvault-high-voltage x1024Please be advised that there will be a planned power outage in both Buildings 1 & 2, starting 7pm today (22nd April, 2014) in order to test the efficiency & reliability of the electricity generator. All electrical / electronic devices operating on main power line will get forced shut-down during this blackout window. This includes any desktop PCs operating without battery backup (UPS) like the ones in most classrooms, the computer labs & the library. You’re advised to backup / save any work you’re doing well in advance in order to prevent loss of work.

The outage will last for 10 minutes.

Getting Help

Helpdesk Phone: +66-2-7694000 Ext. 2345

Helpdesk Email: support@stamford.edu

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