Information Technology – Support & Services

Stamford International University

Welcome

Accounts Central: A new and enhanced Account Management experience

Event Type: Planned Rollout Notification

Name of Application: Accounts Central – https://accounts.stamford.edu

Description:

A new web portal for centralized Accounts Maintenance and Self-Service for Staff and Students will be launched on the 7th of May, 2018.

The portal will act as a medium for distribution of new student logins and introduce enhanced ways of changing or resetting forgotten passwords while reducing dependency on the IT Helpdesk. The portal has been designed using advanced web technologies and is mobile friendly.

Going forward password resets will be made 100% self-service (by sending OTP (One-Time-Passwords) to your registered Email or Mobile Phone number).

The current password reset portal at https://passwords.stamford.edu will be retired following the launch.

Guides:

The IT Dept. has prepared several short video tutorials to assist you in using the new functions of the portal.

 

 Add Recovery Mobile Add Recovery Email
 Reset Password Change Password

Locations Impacted:

Rama 9
Hua-Hin
Asoke

Customers Impacted: All Stamford Employees and Students

Start Time: 2018-05-07 00:00 AM

End Time: 2018-05-07 23:59 PM

Time Zone: Thailand Standard Time (THA) – UTC+7

Duration (in hours): 24

Sincerely,

Department of Information Technology,
Stamford International University

Stamford IT Team: Winner of the Laureate Global inITtogether Award 2017

I take great pleasure and pride in announcing that the Stamford IT Team has been chosen as the winner of the Laureate Global inITtogether Award 2017, out of 150 nominations from the member universities of Laureate.

This award recognizes IT individuals and/or teams that demonstrate extraordinary achievements linked to one or more of Laureate’s Operating Principles (Outcomes, Innovation and Collaboration) and Here for Good Spirit and celebrates the best of IT at Laureate.

This year the Stamford IT Team was selected as the winner based on the innovations introduced in the Student Service Hub project. The primary drivers of this project were Benjamin Trias (leading Student Services, Registration etc.) and the Stamford IT Team.

Here is a short clip of the award announcement at the 3rd Global IT Townhall, led by Rick Patro (Global CIO).

 

I take this opportunity to convey my heartiest congratulations to the Stamford IT Team and Benjamin’s teams. Each of your contributions are highly valued and this wouldn’t have been possible without your relentless efforts and support.

Sourjya Sankar Sen
Assistant President, IT

Welcome to the new face of STIU

We’re very excited to announce the launch of our newly designed website which has gone live the morning of 8th January, 2016.

collage

The site has been crafted to reflect the new brand identity of Stamford and it also built upon technology capable of addressing our future needs. The site features bold colors and an uncluttered “responsive” design – which means, the site will reshape and orient itself automatically based on the device it is being viewed with. Immediately upon visiting the site, you’ll notice streamlined menus, simpler navigation and enhanced search functionality.

Please take a moment and navigate through our new website. If you have any questions or comments regarding the content or layout, please feel free to email us at ">.

Are you Yammering yet?

People's profile in arrowsHave you ever…

  • Had a question and didn’t know who to ask?
  • Thought of a great idea to build on our success?
  • Wanted to know more about our strategic direction?

Well now you can turn to Yammer!

What is Yammer?

Yammer is our University’s enterprise social network, a private and secure online environment that makes real-time communication, collaboration and sharing within Stamford more easy and efficient than ever before. Yammer is extremely intuitive and easy to use. It’s here to help you get your work done and to support teamwork and coordination across our university.

Yammer lets you

  • Find answers faster: you can tap into our company network to see who can answer your question, might have a relevant file or can show you where to look
  • Brainstorm with anyone in the company: you might find inspiration from an intern, the CEO or your counterpart overseas
  • Stay informed on where we’re headed: follow our progress and better understand how what you do helps us reach our goals

Yammer lets us build a pool of knowledge that’s instantly accessible by any employee at any time, from any device with an internet connection.

Why should I use Yammer?

Yammer makes getting work done easier, more collaborative and more enjoyable.

Here are a few of the ways you can use Yammer:

  • Ask questions and get quick answers
  • Save time by preventing redundant or duplicate work
  • Meet co-workers who share your interests and bring relevant expertise
  • Share news and announcements with the people who need to know
  • Discuss major decisions and prepare for change
  • Solicit opinions and ideas from across the company
  • Coordinate work for projects and teams
  • Gain visibility and insight on what’s happening where
  • Introduce new hires and get them up to speed
  • Discover valuable information that can help you get more done
  • Stay connected on-the-go with Yammer mobile apps

With Yammer, you can subscribe to content based on your interests and responsibilities and send messages directly to groups or individuals. You can also create public or private groups for departments, project teams or special interests.

When is Yammer being launched?

Yammer is already active since we migrated to Office 365. It will be officially launched to all employees on 20th April, 2015. Employees who are not yet signed up for Yammer will receive an email with instructions on how to sign up and join our network.

How do I sign up?

Sign up is easy and takes less than 60 seconds. Here’s how:

  1. Navigate to https://yammer.com.
  2. Type in your Stamford e-mail address and click Join.
  3. You will receive an automatic e-mail from Yammer. Click Confirm.
  4. Enter your name and password.
  5. Set up your profile on the Stamford Network. Add a picture, details about your expertise, join groups, follow colleagues and invite others to join!

How can I get help with Yammer?

If you’re familiar with social networks like Facebook & Linked-In, you won’t face any trouble in using Yammer.

Click here for more resources to get started using Yammer.

Office 365: Highlights & Cutover (Students)

Image3This is a reminder that we’ll be switching over to Office 365 – the new Email & Online Office Suite during the coming week. The cutover date / time is at

6pm on Monday, February 23rd, 2015

This means, starting 6pm on that day, you won’t be able to send or receive mails via the old system (Google Apps) any longer. All email communication from that point onwards need to be done via Office 365.

Important information on the migration

  1. Login link: The Office 365 Portal is hosted at: https://portal.office.com. Logging in here will give you access to your email as well as to the Office Online Productivity Suite. It’ll also enable you to download a free copy of MS Office 2013 and install it on to 5 personal devices.
  2. No Mailbox Migration: Due to the size and number of student mailboxes, it is not feasible for us to migrate the mailbox contents to Office 365. If you wish to migrate your mailbox by yourself, please refer to: Migrating from GMAIL to Office 365 using Connected Accounts.
  3. New Email Address Format: Your new email address format will be . Existing emails with format will cease to function, post cutover.
  4. Accessing Email via your Smartphone / Tablet: Following the cutover, the current (Google Apps) configuration for accessing mails via your smartphone won’t work any longer. We’ve compiled a guide for configuring your mobile device to connect to Office 365 for all major Smartphones & Tablets. Please visit: Configuring Office 365 on your mobile device for more information on this.
  5. OneDrive for Cloud Storage & File Syncing: A new file sync and sharing service named OneDrive will be provided as part of the Office 365 suite, with a total online storage space of 1 TB per user. Files stored in the current system (Google Drive) can be migrated to Office 365 using a free software called Drive2Office. Please let us know if you require assistance on this.
  6. Password Synchronization: Our current email system requires you to maintain a separate set of username & password for accessing your inbox. With Office 365, the passwords will synchronize with our central login database. In effect, the same password you use for logging into any of our public desktops at the labs and the library or the Wifi portal will also work for your email. If you change your password at https://passwords.stamford.edu, the email password will change as well.

 Questions & Support

If you have any questions / comments or require support, please get in touch with the IT Helpdesk at: ">.

Office 365: Highlights & Cut-over (Staff)

GoogleApps_Office365_01_fullThis is a reminder that we’ll be switching over to Office 365 – the new Email & Online Office Suite during the coming week. The cutover date / time is at 6pm on Monday, February 23rd, 2015. That means, starting 6pm on that day, you won’t be able to send or receive mails via the old system (Google Apps) any longer. All email communication from that point onwards need to be done via Office 365.

The local IT team, in conjunction with the Laureate O365 team, will work on migrating your mailboxes between 23rd – 27th February. If you currently use the Gmail web interface for email communication, and all your mails are stored online, you may experience some delay before your old mails start appearing in your new account.

On the other hand, if you use an offline email client like Outlook, all your old mails can be archived and made to appear immediately.

Important information on the migration

  1. Size of your current mailbox: To ensure a smooth transition you’re requested to trim the size of your mailbox to a maximum of 2GB with individual email attachments not exceeding 25 MB. If you require help on determining your mailbox / attachment sizes, please refer to: http://it.stamford.edu/2014/12/migration-office-365-employees/. Bigger mailboxes means a longer time to migrate and hence you’ll experience significant delays in accessing your old mails.
  2. New Email Address Format: The new email address format will be ">. For existing users bearing emails in the "> format, will still be able to receive mails at these addresses for a period of 6 months following the migration. At the end of 6 months, the old format emails will be phased out. Kindly utilize this window to update all your contacts about your new email address. If you’re out of name cards and in the process of ordering a new batch, you’re requested to state your new email in the request form.
  3. Accessing Email via your Smartphone / Tablet: Following the cutover, the current configuration for accessing mails via your smartphone won’t work any longer. We’ll be sending out instructions on reconfiguring your phone to work with the O365 servers. If you require help on this, please get in touch with us.Note:  As part of the Laureate Global Compliance Process, upon completion of the roll-out of Office 365, we’ll start enforcing the Mobile Device Security Policy. This prohibits retrieval of Stamford emails on your personal mobile device.
  4. Retirement of Dropbox and other Cloud Storage / Sync services: In line with our Cloud Storage Policy, access to third-party cloud storage services like Dropbox, Box, Copy etc. will be blocked and all instances of such software will be removed from your workstations. A new file sync and sharing service named OneDrive will be provided as part of the Office 365 suite, with a total online storage space of 1 TB per user. If you have any documents stored in third-party cloud storage services you’ll need to move them over to OneDrive. Please let us know if you require assistance on this.
  5. Password Synchronization: Our current email system requires you to maintain a separate set of username & password for accessing your inbox. With Office 365, the passwords will synchronize with our central login database. In effect, the same password you use for logging into your laptop or the Wifi portal will also work for your email. If you change your laptop password, the email password will change as well.

 Questions & Support

If you have any questions / comments or require support, please get in touch with the IT Helpdesk at: ">.

Migration to Office 365 for Students

office-365-logoDuring the month of February 2015, Information Technology Services will be transitioning student e-mail accounts and the Google Suite of Applications to Microsoft Office 365 (“O365”). In addition to providing you with larger mailboxes (50GB vs. current 25GB) and cloud-based storage (1 TB), a full portfolio of communication and collaboration tools will also be available in one easy to access location. The service suite includes calendaring, instant messaging, online documents (Word/Excel/PowerPoint), etc.

Office 365 feature highlights

o365 features

Important notes regarding this transition:

  1. Your new mailboxes will be created during the month of February and will be made available to you in parallel. All students will receive advance notification regarding the officially scheduled dates. Once your new account is available in O365, you will be able to check e-mail and connect mobile devices the usual way. However, your desktop / mobile email clients will require reconfiguration. Detailed instructions for updating connection information on phones and other devices will be provided in communication regarding the transition timeline.
  2. The format of your email addresses is going to change. The current format is: .
    In the new format, your email address will be: .
  3. Once the transition is complete you’ll be able to login into the new email system with the same password as you use to access our campus network. No more maintaining multiple usernames & passwords. One key works for all!

FREE legal copy of Office Suite – for YOU!

Here is the best part of the deal. In addition to the cloud-based online Office suite, each student will be provided with a legal copy of Microsoft Office for installation on up to 5 personal devices – totally FREE of charge.

We are really excited about this migration to Office 365 for students, and for all of the new opportunities for communication and collaboration that it will provide. If you have any questions or concerns about this transition, please do not hesitate to contact us at .

Attention Students: Photo ID requirement for Password Reset

bring-id-cardIf you visit the IT Offices to get your password reset you’re required to produce a valid photo ID card to identify yourself

No matter how urgent your situation is, the IT department reserves the right to refuse account related services unless you’re able to identify yourself.

Furthermore, you may only request assistance for services relating to your own account. Any requests for manipulation of third-party accounts will not be entertained.

Documents that are considered as valid photo IDs are:

  1. Passport
  2. Driving license
  3. Thai Citizen ID (Thais) / National ID (foreigners)

You may also self-reset your password by visiting our Password Reset Self-Service Portal.

 


ทุกครั้งที่นักศึกษาติดต่อแผนกไอทีเรื่องการเปลี่ยนรหัสผ่านของนักศึกษาในทุกๆระบบ นักศึกษาจำเป็นต้องแสดงบัตรประจำตัวที่มีรูปถ่ายและชื่อนักศึกษา เพื่อเป็นการยืนยันตัวตนของนักศึกษา โดยไม่ว่าจะมีความเร่งด่วนเพียงใด แผนกไอทีขอสงวนสิทธิ์ในการปฎิเสธการเปลี่ยนรหัสผ่านหากนักศึกษาไม่สามารถให้ข้อมูลที่มีรูปภาพเพื่อยืนยันตัวตนของนักศึกษาได้ นอกจากนี้ ไอทีจะให้การช่วยเหลือในการเปลี่ยนรหัสผ่านนักศึกษาเฉพาะบัญชีผู้ใช้ของนักศึกษาที่มาติดต่อเท่านั้น นักศึกษาที่มาติดต่อไม่สามารถขอความช่วยเหลือในการเปลี่ยนรหัสผ่านแทนผู้อื่นได้

เอกสารที่สามารถใช้ในการยืนยันตัวตนของนักศึกษา ได้แก่:

  1. บัตรประจำตัวนักศึกษา
  2. หนังสือเดินทาง
  3. ใบขับขี่
  4. บัตรประชาชน (นักศึกษาไทย) หรือ บัตรประจำตัวที่ออกให้โดยประเทศที่พำนักของนักศึกษา (นักศึกษาต่างชาติ)

ทั้งนี้ นักศึกษาสามารถเปลี่ยนรหัสผ่านด้วยตัวเองได้ ที่ Password Reset Self-Service Portal.

Migration to Office 365 for employees

o365logoIT Services would like to inform you that we will be scheduling an upgrade to our email & calendar system. The upgrade will consist of migration to a new platform named Office 365 from Microsoft and is scheduled to take place between now through February 2015.

In addition to general product fixes and improvements in the stability and performance of our system, the upgrade includes the ability to join the new Laureate email platform (“Laureate Cloud”).  As Stamford becomes part of the new Laureate network platform we will be enabling employees to seamlessly communicate both internally with other Stamford employees and across 75+ other Laureate schools/colleges/universities globally as more join the cloud.

Other benefits include:

  • Increase of mailbox storage – effectively converting our existing 25GB mailbox storage limit into unlimited mailbox storage.
  • Enhancing and increasing security – upscaling our proactive protection against email spams and any potential malicious threats.
  • Improved directory and calendar services – ability to search and view contact details (telephone no., office location, line manager and team members information, etc.) of colleagues within Stamford; and scheduling meetings with the ability to view participants’ availability. Resources such as Meeting Rooms can be booked via this system directly. Consequently, our current Meeting Room Booking System at rooms.stamford.edu will be retired after the upgrade has been completed.

Office 365 features in brief

o365 features

Frequently Asked Questions

Why is this change occurring?

  • This upgrade is aimed at helping Stamford take advantage of current and future communication technologies and tools that Laureate has to offer to bring our community closer together.

What does this mean?

  • We will be using Laureate Cloud enterprise email platform after the upgrade.
  • You will continue to log into Google Apps (Gmail) for access to your email & shared documents on Google Drive for now until the upgrade is completed.

What will change?

  • The new email can be accessed both via web mail and via Microsoft Outlook client.
  • If you exclusively use Google Apps web mail only (and not Outlook), you will have the option to continuing using a new web mail (with a look and feel similar to Outlook) and/or move to Outlook.

What happens to my email address?

  • You will retain your email address

What happens to my old email and calendar entries?

  • Stamford IT and Laureate Global IT will transfer your old staff email and calendar to the new Laureate Cloud enterprise mail system.

How do I get support?

  • The same way that you always have. If you have any issues, please contact IT Support Team <> during office hours.

Who will be affected?

  • This change will only affect all Stamford employees who bear @stamford.edu emails.

What you will need to ensure…

  • Remove large emails from your mailbox. All emails in your Inbox that are bigger than 25M will not be migrated to the new system. You must either delete these or remove the attachments. To identify such emails:
    • If using Gmail (webmail interface) type size:25000000 in the search box above your email list.
      o365-gmail
    • If using Outlook click on the “Size” column in your inbox and the largest emails will appear at the top of your list.
      o365-outlook

After The Upgrade

  • You will be able to access your emails via an improved web mail client. The link to the web mail client will be included in the separate email notification, which will be shared during the final stages of the upgrade.
  • If you already are using Outlook for your Stamford email, you will be able to continue to do so. IT will verify and provide assistance to ensure that there are no disruptions after the upgrade.

Thank you in advance for your continuous support and we look forward to welcoming you to a more stable, reliable and resilient message platform.

Introducing the Self-Service Password Reset Portal

We’re pleased to introduce the STIU Self-Service Password Reset Portal hosted at https://passwords.stamford.edu.

stiu-ssp

The portal will help you:

  1. Reset your STIU network password, in case you’ve forgotten it.
  2. Change your password.
  3. Unlock your account in case you’ve managed to lock yourself out due to too many incorrect login attempts.
  4. Additionally, the portal will also send you automated email reminders on upcoming password expiry prior to the expiry date.

These activities earlier required you to either email a request to IT Support or make a trip to the Support desks during standard hours of operation (8.30-5.30). All of these can now be done by yourself via any device, 24/7, on or off-campus without requiring to get in touch with IT Support.

Please note that the very first time you start using this portal, you’re required to Enroll yourself by clicking on the Enroll button.

ssp-enroll

We’ve kept the portal design as simple and intuitive as possible, to make it easier for you to find your way around. If you face any difficulties in using the site, please get in touch with us at .

Getting Help

Helpdesk Phone: +66-2-7694000 Ext. 2345

Helpdesk Email: support@stamford.edu

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